Amount once paid through the payment gateway shall not be refunded other than in the

Mul8ple 8mes debi8ng of Customer’s Card/Bank Account due to technical error OR Customer’s account being debited with excess amount in a single transac8on due to technical error. In such cases, excess amount excluding Payment Gateway charges would be refunded to the Customer.

Due to technical error, payment being charged on the Customer’s Card/Bank Account but the Item delivery is unsuccessful. However, if in such cases, Customer wishes to seek refund of the amount, he/she would be refunded net the amount, aJer deduc8on of Payment Gateway charges or any other charges.

The Customer will have to make an applica8on for refund along with the transac8on number and original payment receipt if any generated at the 8me of making payments.

The applica8on in the prescribed format should be sent to:

The applica8on will be processed manually and aJer verifica8on, if the claim is found valid, the amount received in excess will be refunded by NISM through electronic mode in favor of the applicant and confirma8on sent to the mailing address given in the online registra8on form, within a period of 21 calendar days on receipt of such claim. It will take 3-21 days for the money to show in your bank account depending on your bank’s policy.

Company assumes no responsibility and shall incur no liability if it is unable to affect any Payment Instruc8on(s) on the Payment Date owing to any one or more of the following

  1. If the Payment Instruc8on(s) issued by you is/are incomplete, inaccurate, and invalid and delayed.
  2. If the Payment Account has insufficient funds/limits to cover for the amount as men8oned in the Payment Instruc8on(s)
  3. If the funds available in the Payment Account are under any encumbrance or charge.
  4. If your Bank or the NCC refuses or delays honoring the Payment Instruc8on(s)
  5. Circumstances beyond the control of Company (including, but not limited to, fire, flood,natural disasters, bank strikes, power failure, systems failure like computer or telephonelines breakdown due to an unforeseeable cause or interference from an outside force)
  6. In case the payment is not effected for any reason, you will be in8mated about the failedpayment by an e-mail

User agrees that Company, in its sole discre8on, for any or no reason, and without penalty, may suspend or terminate his/her account (or any part thereof) or use of the Services and remove

and discard all or any part of his/her account, user profile, or his/her recipient profile, at any 8me. Company may also in its sole discre8on and at any 8me discon8nue providing access to

without prior no8ce, and also agrees that Company will not be liable to user or any third party for any such termina8on. Any suspected, fraudulent, abusive or illegal ac8vity may be referred to appropriate law enforcement authori8es. These remedies are in addi8on to any other remedies Company may have at law or in equity. Upon termina8on for any reason, user agrees to immediately stop using the Services.

Company may elect to resolve any dispute, controversy or claim arising out of or rela8ng to this Agreement or Service provided in connec8on with this Agreement by binding arbitra8on in accordance with the provisions of the Indian Arbitra4on & Concilia4on Act, 1996. Any such dispute, controversy or claim shall be arbitrated on an individual basis and shall not be consolidated in any arbitra8on with any claim or controversy of any other party.